Add a server management plan during or after your order, provide us access to your server and we’ll take care of everything else.
Please note that we only manage servers purchased through us (not external servers). The server should preferably run CentOS or CloudLinux and cPanel/WHM or DirectAdmin, as this is the setup that we are most familiar with and can optimize well.
If you already have a server with us, you can add a server administration plan in our client area or by contacting our sales department.
After you order a server admin plan, we will conduct our initial optimization procedures and a security audit to assure that your server performs smoothly and is properly configured to protect from many common attacks.
We use automated server health checking procedures as well as external monitoring services to assure that your server and all services are online. In the event of failure, our staff is notified and would react immediately.
Our experienced staff is available to assist you around the clock with any server-related questions or issues. We can also help you adjust your server configuration to meet the requirements of your project.
Quite often, there are security vulnerabilities that require immediate patching to maintain a secure server environment. We can perform such tasks only on your request (reactive) or as soon as we are aware (proactive).
These plans can be added while you order a server from us or subsequently by contacting us.
Everything included with Reactive Monitoring, plus:
Everything included with Reactive Monitoring & Admin, plus: