Over the years, we have developed extensive knowledge and experience in the web hosting field to provide an outstanding hosting experience.
A reliable and high-quality hosting service also requires a responsive and friendly support team. Our goal is to differentiate ourselves from the tremendous competition by setting high quality standards, offering a responsive and knowledgeable support, and – most importantly – by building a trusted long-term relationship with every client.
We’ve been active in the web hosting industry since almost two decades and have accumulated an extensive know-how. We’re on the never-ending quest of improving our services to provide an exceptional hosting experience.
When working with people, communication is key for building a trustful relationship. When you have a question or issue, we always provide detailed answers, refrain from using canned replies and take the time to leave none of your questions unanswered.
Our experienced technical support team is available around the clock to assist you whenever you need help with your hosting account. Our average response time is 20 minutes and we make every effort to resolve issues in a timely manner (usually the same day).
Our servers are monitored at 1-minute intervals by an independent monitoring service and local monitoring software to ensure that all services operate flawlessly. We pro-actively check each server at regular intervals and react quickly when an issue arises.
For maximum uptime, it’s crucial to use enterprise-class components, specially built for mission-critical systems and continuous operation. Our servers are typically HPE® ProLiant models with Intel® Xeon® and AMD EPYC™ processors, HPE® Smart Array controllers, Solid-State Drives (SSDs) and minimum 32 GB ECC RAM. Prior to deployment, all servers run through rigorous quality assurance tests.
Our clients are among the first to make use of the newest software and technology. We’re one of the first and few hosting companies to already provide support for PHP 8, HTTP/3, QUIC.cloud and other evolutions in the hosting and development field, long before they get mass-adoption.
We strive to give you the best hosting experience, exceed your expectations and fulfill all your technical requirements. Should you encounter any problems with our service, we will try to find an effective solution in a timely manner. However, if for any reason you decide to cancel your account within the first 45 days*, we would fully refund the hosting fee within 7 business days.
* Available only for hosting services. Due to the nature of the services, we cannot provide refunds for domain names, SSL certificates and any third-party products/services. more details…
By using enterprise-class hardware located at a Tier III+ data center and by pro-actively monitoring our servers, we are most of the time able to achieve 100% network and server uptime. While we undertake all necessary measures to prevent downtime, we admit that outages can still occur on rare occasions due to unforeseen circumstances. Should our servers fail, we will provide you with a pro-rated credit of up to 100% of your monthly hosting fee, as per our Service Level Agreement.
In the web hosting field, new software and technologies are created by innovative companies and we want our clients to benefit from them, too. We have partnered with companies such as CloudLinux and LiteSpeed Technologies Inc. to expand the features of our web hosting services and increase their reliability.
Our clients have rated their hosting experience with 4.5 out of 5 stars at HostSearch (as of January 2021). MaxterHost was awarded as one of the Top Pick Web Host 2012 by WebHostingSearch and successfully met the standards set forth by FindMyHost’s Approved Host Program (Report Card). Find out more on our Awards and Ratings page.
See why our clients have opted for us and how our services helped them with their business or project.
Throughout the years MaxterHost have provided me with reliability; fast servers; quick, friendly and problem-solving support to all inquiries; great value for money. Hassle-free is how I want it. I could not be happier with my choice of web host!
Always fast turnaround on support tickets. Very occasional haphazard approach to server migration etc, but work hard to fix any errors and always gets there in the end!
They have really fast servers, You get almost instant attention to any support tickets and they are serious about support it is not really general answers but they always find the right solution for you. I certainly recommend to anybody