How we handle your data
MaxterHost Internet Solutions
Inh. Emanuel Stefan Popescu
Under the contact details provided, you can exert the following rights at any time:
If you have given us your consent, you can withdraw it at any time with effect for the future.
You can always submit a complaint to the supervisory authority responsible for you. Your competent supervisory authority depends on the state of your domicile, work or alleged violation. A list of the non-public-sector supervisory authorities can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
We adhere to the principles of data avoidance and data economy. Therefore, we only store your personal data for as long as is necessary to achieve the purposes mentioned here or as provided for by the various storage periods provided for by law. After discontinuation of the respective purpose or expiration of these deadlines, the corresponding data will be routinely and in accordance with the legal regulations blocked or deleted.
When you access our website, a cookie automatically records information of general nature. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and similar information. This is only information that does not allow conclusions about your person.
This information is technically necessary to correctly deliver the contents of web pages requested by you and is mandatory when using the internet. They are processed in particular for the following purposes:
The processing of your personal data is based on our legitimate interest for the aforementioned purposes of data collection. We do not use your information to draw conclusions about you. The recipient of the data is only the responsible body and, if necessary, the processor.
Anonymous information of this kind may be statistically evaluated by us to optimize our website and the underlying technology.
Like many other websites, we also use so-called “cookies”. Cookies are small text files that are transferred from a website server to your hard drive. This automatically gives us certain data, such as IP address, browser used, operating system and your connection to the Internet.
Cookies cannot be used to launch programs or to transfer viruses to a computer. Based on the information contained in cookies, we can facilitate navigation and enable the correct presentation of our websites.
In no case will the data collected by us be passed on to third parties, neither will a link to personal data be established without your consent.
To provide paid services we ask for additional data, such as payment details to complete your order. We store this data in our systems until the legal retention periods have expired.
To protect the security of your data during transmission, we use state-of-the-art encryption techniques (such as SSL and/or TLS) over HTTPS.
When users leave comments on our site, besides the comment, the time of its creation, full name and email address will also be saved. This information is saved for our security, as we may be prosecuted for any illegal content on our website, even if created by other users.
On the basis of your expressly given consent, we will regularly send you our newsletter or comparable information by e-mail to your specified e-mail address.
For the receipt of the newsletter, the provision of your email address is sufficient. When you sign up to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be notified by e-mail about circumstances relevant to the service or registration (such as changes to the newsletter offer or technical conditions).
For an effective registration, we require a valid e-mail address. To verify that a subscription is actually made by the owner of the e-mail address, we use the “Double opt-in” procedure. For this purpose, we record the order of the newsletter, the dispatch of a confirmation mail and the receipt of the requested answer. Further data is not collected. The data will be used exclusively for the newsletter and will not be passed on to third parties.
The consent for the storage of your personal data and its use for the newsletter can be revoked at any time. Each newsletter has a respective link to it. In addition, you can unsubscribe through this website at any time or inform us of your request via the contact option indicated at the end of this Privacy Notice.
If you contact us by e-mail, through our contact form or helpdesk regarding any questions you may have, you give us your consent for the purpose of establishing contact. This requires the specification of a valid e-mail address. This serves for the assignment of the request and the subsequent answering of the request. The specification of further data is optional. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions. After completing the request, personal data will be automatically deleted.
In order to render our content correctly and graphically appealing across browsers, we use script libraries and font libraries on this website, such as: Google Webfonts (https://www.google.com/webfonts/). Google web fonts are transferred to the cache of your browser to prevent multiple loading. If the browser does not support Google Web fonts or prohibits access, content will be displayed in a standard font.
The request of script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible – but currently also unclear whether if and for what purposes – that operators of such libraries collect data.
This website uses Google Maps API to visually display geographic information. When using Google Maps, Google also collects, processes and uses data about the use of map features by visitors. For more information about Google’s data processing, please refer to the Google Privacy Notice. There you can also change your personal privacy settings in the privacy center.
Detailed instructions on how to manage your own data related to Google products can be found here.
We use Google reCAPTCHA on our websites. Provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
Google reCAPTCHA is designed to verify if data entry on our websites (for example, in a contact form) is done by a human or by an automated program. For this, Google reCAPTCHA analyzes the behavior of the website visitor on the basis of various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For analysis, Google reCAPTCHA evaluates various information (for example, the IP address, website visitor’s time spent on the website or mouse movements made by the user). The data collected during the analysis will be forwarded to Google.
The Google reCAPTCHA analyzes are done completely in the background. Site visitors are not advised that an analysis is taking place.
The data processing is based on Art. 6 para. 1 lit. f of the EU GDPR. The web site operator has a legitimate interest in protecting its web sites from abusive automated spying and SPAM.
On some of our websites we embed YouTube videos. The corresponding plug-ins are operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plug-in, it will connect to YouTube’s servers. YouTube will be informed which pages you visit. If you are logged into your YouTube account, YouTube can assign your surfing behavior to you personally. This can be prevented by logging out of your YouTube account beforehand.
Anyone who has disabled the storage of cookies for the Google Ad program will not have to expect such cookies when watching YouTube videos. YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in the browser.
This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Website, in order to contact and be contacted by this Website‘s support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
MaxterHost uses chat software from Userlike UG (limited liability), Probsteigasse 44-46, 50670 Cologne, Germany. You can use the chat like a contact form to chat with our employees in almost real time. When the chat starts, the following personal data is collected:
Depending on the course of the conversation with our employees, additional personal data may arise in the chat that you enter. The type of this data depends heavily on your request or the problem you are describing to us. The processing of all this data serves to provide you with a quick and efficient contact option and thus to improve our customer service.
All of our employees have been and are trained on the subject of data protection and instructed in how to handle customer data in a safe and trustful manner. All of our employees are committed to confidentiality and have accordingly signed an addendum in their employee contracts stating the obligation to maintain confidentiality and to observe data protection.
In addition, MaxterHost stores the history of the chats for a period of 12 months. The purpose of this is to save you extensive explanations about the history of your request and to ensure the constant quality control of our chat offer. Processing is therefore permitted in accordance with Art. 6 Paragraph 1 Letter f GDPR. If you do not wish this, you are welcome to inform us using the contact details listed below. Saved chats will then be deleted by us immediately.
The storage of the chat data also serves the purpose of guaranteeing the security of our information technology systems. This is also our legitimate interest, which is why processing is permissible according to Art. 6 Paragraph 1 Letter f GDPR.
The Tidio Live Chat widget is a service for interacting with the Tidio live chat platform provided by Tidio LLC, Tidio Ltd or by Tidio Poland Sp. z o.o., depending on the location this Website is accessed from.
Personal Data processed: Data communicated while using the service, Tracker and Usage Data.
On this website, data about your use of the website, including your IP address, are collected by the web analytics service Inspectlet and stored on the Inspectlet servers in the USA. After geolocating your IP address, the IP address will be deleted. In order to enable recognition when visiting our website again, cookies (small text files) can be used that are stored locally on the site visitor’s computer. Using the collected data, usage profiles are created using pseudonyms. This information is used to analyze visitor behavior (e.g., mouse movements, scrolling, clicks, activities with form fields, etc.) and will be evaluated to improve the experience of our website.
This information may be transferred to third parties if required by law or as far as third parties process this data on behalf of Inspectlet.
By using this site, you consent to the processing of the data collected through Inspectlet in the described manner and for the purposes mentioned above. For more information about Inspectlet data collection, please visit the following link: http://docs.inspectlet.com/hc/en-us/articles/360002994432-Privacy-Impact-Assessment-under-GDPR.
You can disable Inspectlet tracking at any time at https://www.inspectlet.com/optout.
Our website uses the API of maxmind.com operated by MaxMind Inc. Operator is MaxMind Inc., 14 Spring Street, 3rd Floor, Waltham, MA 02451, USA.
If you have given your consent, Matomo (formerly Piwik), an open source software for statistical analysis of visitor access, is used on this website. The provider of the Matomo software is InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand.
Matomo places a cookie (a text file) on your end device with which your browser can be recognized. If subpages of our website are called up, the following information is saved:
Matomo is used for the purpose of improving the quality of our website and its content. This tells us how the website is being used and enables us to continuously optimize our offer.
By anonymizing the IP address by six digits, we take the website visitor’s interest in the protection of personal data into account. The data is not used to personally identify the user of the website and is not merged with other data. The information generated by the cookie about your use of this website will not be passed on to third parties.
You can revoke your consent to the storage and evaluation of your data by Matomo at any time using the button below. A so-called opt-out cookie is then stored on your device, which is valid for two years. As a result, Matomo does not collect any session data. Please note, however, that the opt-out cookie will be deleted if you delete all cookies.
Opt-out complete; your visits to this website will not be recorded by the Web Analytics tool. Note that if you clear your cookies, delete the opt-out cookie, or if you change computers or Web browsers, you will need to perform the opt-out procedure again.
You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.
The tracking opt-out feature requires cookies to be enabled.
You can find more information on the privacy settings of the Matomo software under the following link: https://matomo.org/docs/privacy/.
We may at times provide information about you to third party service providers to provide various services on our behalf, such as processing payments or providing complementary services (e.g. domain registration, hosting add-ons). We will only share your information when necessary for the third party to provide the required service. These third-party service providers are prohibited from sharing or storing your personal identifiable information for any purposes unrelated to providing the respective service.
If you have any questions about our data protection or privacy protection, please contact us.
Responsible in terms of data protection and privacy protection:
MaxterHost Internet Solutions
Inh. Emanuel Stefan Popescu
Telephone: +49 (0)2053 4929330
Telefax: +49 (0)2053 4929331