Money-Back Guarantee
Convince yourself about the quality of our services within 45 days. Totally uncomplicated and risk-free!
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100% Uptime Guarantee
Forget the industry-standard uptime guarantee of 99.9%. Constant uptime is what you should expect.
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24x7 Technical Support
Technical support at any time, even during Holidays! Answers from a human within just 30 minutes.
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We let our clients speak for us instead of bragging about how good we are. Real testimonials from our current and former clients below.
Network
We operate in Germany's first data center park, Hetzner Data Center Park in Falkenstein and in the world-class data center, Global Crossing in Munich. These two locations provide our clients with complete redundancy and unbeatable response times world-wide.
Global Crossing
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Location
» Located in the inner city of Munich, Germany.
» Total area of 6000m², thereof 3500m² for colocation.
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Power
» DC with emergency battery back-up, minimum two hours (where available).
» AC with optional Un-interruptible Power Supply (where available).
» Diesel generator power back up.
» Bolting and grounding protection.
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Climate
» Computer-grade HVAC climate control.
» Average temperature: 67-77°F or 18-25°C (air-conditioning).
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Fire/Smoke Protection
» Early warning smoke detection.
» Connection to emergency center, as per local code.
» Manual fire extinguishers.
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Security
» Round-the-clock security monitoring.
» Staffed security during business hours.
» Visitors must prove identity and sign in.
» Access restricted to authorized, pre-registered staff only.
» Access controlled 24 hours a day, 7 days a week with advanced notification.
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Cabling
» Overhead and/or under floor cable management systems.
» Fiber connection to Global Crossing Network.
» Tier 1 Carrier with over 160.000km of fiber optic network.
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Support Services
» Bilingual staff, English as second language.
» Resident network and support specialist.
» Staff on site during normal business hours
» Reaction time between report of malfunction and arrival of a technician outside normal business hours:
» from 10 minutes up to 1 hour
» 24x7 stand-by service by qualified personnel
» Installation and maintenance done by qualified technicians
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Hetzner Data Center Park
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Location
» Falkenstein, Germany
» Total area of 6.500m²
» Capacity of approx. 40.000 servers
» Raised floor system
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Connection
» Network reliability due to multiple redundant upstreams:
» 20 GBit/s Noris Network
» 10 GBit/s Deutsche Telekom (German Telecom)
» 10 GBit/s LambdaNet
» 10 GBit/s Aixit
» 10 GBit/s DE-CIX
» 10 GBit/s Tiscali
» 10 GBit/s TeliaSonera
» 10 GBit/s Init7
» 1 GBit/s KPN EuroRings
» 1 GBit/s N-IX
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Power
» AC: 230V, 16A
» Uninterrupted power supply (UPS)
» N+2 redundancy
» Battery mode: approx. 15 minutes
» Diesel power generator
» Power supply is effected by a raised floor system
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Climate
» Energy efficient direct free cooling
» N+2 redundancy
» Cool Aisle Containment
» Under-floor air conditioning
» Temperate monitoring of ambient air and server/distribution cabinets
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Colocation Racks
» 42 rack units in 19" rack
» External dimensions:
» Height 205 cm
» Width 60 cm
» Depth 80 cm
» Internal dimensions: Width 45 cm
» Depth 75 cm
» Security through keypad access
» 24/7 access for colocation clients
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Support Services
» Bilingual personnel (German/English)
» Staff on site:
» Monday-Friday - 6:30-22:45 (GMT+1) and
» Saturday - 10:00-17:00 (GMT+1)
» Reaction time between report of malfunction and arrival of a technician outside normal business hours:
» from 20 minutes up to 2 hours
» 24x7 stand-by service by qualified personnel
» Installation and maintenance done by qualified technicians
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Fire/Smoke Protection
» Early warning smoke detection with direct connection to the local fire department
» Special door locking system
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Security
» Round-the-clock security monitoring.
» Staffed security during business hours.
» Visitors must prove identity and sign in.
» Access restricted to authorized, pre-registered staff only.
» Access controlled 24 hours a day, 7 days a week with advanced notification.
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